Ledger, the world’s most popular hardware wallet manufacturer, is experiencing a PR nightmare after it announced plans to stop supporting its Nano S hardware wallet model. The move has left many of those users disappointed. Beau, a Pudgy Penguins safety project manager, expressed his safety concerns on X (formerly Twitter). Users express fear over device obsolescence and the need to upgrade to new devices.

User Reactions to Ledger's Announcement

Beau shared his sadness about Ledger’s Wednesday announcement, calling the move a “huge bummer.” He called out the company’s decision to deprecate current devices, forcing customers to purchase new ones. Beau’s concerns are based on the potential of being left holding a hunk of junk when updates eventually stop.

If you use the Nano S currently, make sure you have your seed phrase backed up and if necessary transfer assets to new wallets. Don’t want to be caught with a broken device after updates stop. - Beau

The announcement has left many wondering how long the Nano S will be usable, or even if it can continue to be used at all. While the device may still operate, the absence of updates could expose users to potential security vulnerabilities or device malfunctions. Like many Ledger community members, we are deeply concerned about this. They entrusted the Nano S with the responsibility of securely storing their digital assets.

Concerns Over Device Obsolescence

The transition turned out to be a poor decision on Ledger’s part. Beau hasn’t seeded his Ledger in years since Ledger began seeding in the cloud backup firmware.

Ledger’s recent rollout of a cloud backup firmware feature had already raised red flags for many users before the hack. Beau ceased using his Ledger so much when Ledger began introducing the Ledger cloud backup firmware feature.

Ledger's Cloud Backup Feature and User Distrust

This latest move to sunset the Nano S has further eroded their trust. They view it as a profit-driven move that puts profits behind the loyalty of their customers. As the situation unfolds, Ledger faces the challenge of addressing user concerns and maintaining its reputation as a trusted provider of secure cryptocurrency storage solutions.

The decision to sunset the Nano S has further eroded trust among some users, who view it as a move motivated by profit at the expense of customer loyalty. As the situation unfolds, Ledger faces the challenge of addressing user concerns and maintaining its reputation as a trusted provider of secure cryptocurrency storage solutions.